Complaints/Suggestions

Student Grievance Cell

The function of the cell is to look into the complaints lodged by any student, and judge its merit. The Grievance cell is also empowered to look into matters of harassment. Anyone with a genuine grievance may approach the cell members in person, or in consultation with the officer in-charge Students’ Grievance Cell. In case the person is unwilling to appear in self, grievances may be dropped in writing at the letterbox/ suggestion box of the Grievance Cell at Administrative Block. Grievances may also be sent through e-mail to the Student in-charge of the Grievance Cell.

Objective:

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.

A Grievance Cell should be constituted for the redressal of the problems reported by the students with the following objectives:

•  Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
•  Suggestion / complaint Box is installed in front of the Administrative Block in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the Academics / Administration in the School
•  Advising all staffs to be affectionate to the Students and not behave in a vindictive manner towards any of them for any reason.
•  Members of the Grievance Cell for the session 2024/25

1.	MR.K.K.Sinha	Principal
2.	MR. Ritesh	PGT Maths
3.	Ms Vandana	Teaching Representative
4.	Ms. Reeta Singh	Non teaching Staff Member
5.	Mr. Raj	Student Representativie

Help line contact number
Contact no: 9450279179
Email: sdmemorialjana@gmail.com

Objective

The objectives of the Committee are:

•  Prevent discrimination and sexual harassment against women, by promoting gender amity among students and employees;
•  Make recommendations to the chairperson for changes/elaborations in the Rules for students in the Prospectus and the Bye-Laws, to make them gender just and to lay down procedures for the prohibition, resolution, settlement and prosecution of acts of discrimination and sexual harassment against students.
•  Deal with cases of discrimination or harassment in a time bound manner, aiming at ensuring support services to the victimized and termination of the harassment;
•  Recommend appropriate punitive action against the guilty party to the Chairperson.

Procedure for Approaching Committee

A complaint of discrimination or harassment may be lodged by the victim or a third party. A written complaint may be addressed to the Convener of the Committee. If the complaint is made to any of the Committee members, they may forward it to the Convener of the Committee Against Sexual Harassment.
Here it should be noted that according to the Supreme Court guideline Sexual harassment can be defined as “unwelcome” sexually determined behaviour (whether directly or by implication) as:

•  Physical contact and advances
•  Demand or request for sexual favours
•  Sexually coloured remarks
•  Showing pornography
•  Other unwelcome physical, verbal or non-verbal conduct of a sexual nature. (Vishaka judgment by Supreme Court)

The following is also sexual harassment and is covered by the committee:

•  Eve-teasing
•  Unsavoury remarks
•  Jokes causing or likely to cause awkwardness or embarrassment
•  Innuendos and taunts
•  Gender based insults or sexist remarks
•  Unwelcome sexual overtone in any manner such as over telephone (obnoxious telephone calls) and the like
•  Touching or brushing against any part of the body and the like
•  Displaying pornographic or other offensive or derogatory pictures, cartoons, pamphlets or sayings
•  Forcible physical touch or molestation and
•  Physical confinement against one’s will and any other act likely to violate one’s privacy.

Procedure for dealing with complaints

Filing of a complaint
If any associate believes that she/he has been subjected to sexual harassment, such person may file a complaint with any member of the committee.
The committee member on receiving a complaint will intimate the committee head. The committee head would arrange for a meeting within a week of receipt of the complaint for discussing the complaint raised.
Complaints must be brought within 30 working days of the incident of sexual harassment. Complaints brought after that time period will not be pursued absent extraordinary circumstances. The determination of whether the complaint was timely or whether extraordinary circumstances exist to extend the complaint period must be made in conjunction with the Legal team.
Every attempt will be made to get the complainant to provide the complaint in writing. The complaint shall include the circumstances giving rise to the complaint, the dates of the alleged occurrences and names of witnesses, if any. The complaint shall be signed by the complainant.

2. Process of Enquiry

The committee will ask the complainant to prepare a detailed statement of incidents/ allegations. The statement of allegation will be shared with the accused.
The accused will be asked to prepare a response to the statement of allegations and submit to the committee within the given time.
The statement and other evidence obtained in the inquiry process will be considered confidential.
The committee will organize verbal hearings with the complainant and the accused.
The committee will take testimonies of other relevant persons and review the evidence if necessary. The committee should ensure that sufficient care is taken to avoid any retaliation against the witnesses.
During the enquiry process, the complainant and the accused would be expected to refrain from any form of threat, intimidation or influencing of witnesses.
The committee will arrive at a decision after carefully and fairly reviewing the circumstances, evidences and relevant statements.

• • •  The committee will ensure confidentiality during the inquiry process and will ensure that in the course of investigation a complaint:
      i. Both parties will be given reasonable opportunity to be heard along with witnesses and to produce any other relevant documents.
      ii. Upon completion of the investigation, both parties will be informed of the results of the investigation.
      The committee will be empowered to do all things necessary to ensure a fair hearing of the complaint including all things necessary to ensure that victims or witnesses are neither victimized nor discriminated against while dealing with a complaint of sexual harassment. In this regard the committee will also have the discretion to make appropriate interim recommendations in relation to an accused person 9pending the outcome of a complaint) including suspension, transfer, leave, change of work location etc.
    •  The investigation into a complaint will be conducted in such a way as to maintain confidentiality to the extent practicable under the circumstances.
    •  The committee will investigate and prepare an enquiry report with recommendation within 4 weeks of the complaint being filed.
    •  Once the investigation is completed, a determination will be made regarding the validity of the harassment allegation. If it is determined that harassment has occurred; prompt, remedial action will be taken. The committee will share the investigation details and the findings and agree on the applicable disciplinary action. This may include some or all of the following

  i. Restore any lost terms, conditions or benefits of employment to the complainant

• ii. Committee will take appropriate disciplinary action, up to,including termination against the accused. All related documents will be maintained in the associate’s folder, ensuring confidentiality. This anti sexual harassment policy shall not, however, be used to raise malicious complaints. If a complaint has been made in bad faith, as demonstrated by clear and convincing evidence, disciplinary action which may include, termination will be taken against the person raising the complaint.

Decision and Action

Once the investigation is completed, a determination will be made regarding the validity of the harassment allegation. If it is determined that harassment has occurred; prompt, remedial action will be taken. The committee members will share the investigation details and the findings thereof with the appropriate functional head and agree on the applicable disciplinary action. This may include some of all of the following:
Restore any lost terms, conditions and benefits of employment to the complainant.
Discipline the accused. This discipline can include demotion, suspension and termination.
The disciplinary action will be carried out by the concerned department. Such disciplinary action may include transfer, demotion or termination. All related documents will be maintained ensuring confidentiality.

Policy Implementation and Review

The policy will be implemented and reviewed by the committee. The school reserves the right to amend, abrogate, modify, rescind / reinstate the entire policy or any part of it at any time.